Privacy Policy

Introduction

OnKeiDo (“we,” “us,” or “our”) operates a curated in-person dating event platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, attend our events, or interact with our services. It also describes the additional data practices that apply when you enable optional features such as Conversation Insights and AI-assisted processing.

Information We Collect

We collect information you provide directly, information generated during OnKeiDo Evenings, and standard technical data:

• Account information: name, email address, phone number, and password when you register.
• Onboarding conversation data: responses you provide during the voice or text onboarding process, including preferences, personality indicators, and matching-relevant information.
• Event observation data: during OnKeiDo Evenings, trained hosts record structured observations about conversation dynamics. These observations are behavioral (engagement level, conversation flow) and are never recordings of conversation content.
• Conversation Insights data: if you enable Conversation Insights (Enhanced Intelligence tier), your device’s microphone captures acoustic characteristics during conversation rounds. This produces numerical measurements only—no words, phrases, or conversation content. See the dedicated section below for full details.
• Voice debrief data: after events, you may participate in a voice debrief conversation. Audio is processed by AI for matching intelligence purposes and is not retained as an audio file beyond 7 days.
• Feedback data: post-event ratings, preferences, and feedback you provide through our platform.
• AI-generated inferences: our matching intelligence system generates inferences about compatibility, interaction quality, and conversational style from the data described above. These inferences are processed through privacy-preserving methods described in the AI-Assisted Data Processing section below.
• Technical data: IP address, browser type, device information, and usage patterns collected automatically.

Conversation Dynamics Data (Conversation Insights)

Conversation Insights is an optional feature available to Enhanced Intelligence members (Tier 2) who choose to enable it. When active, your device’s microphone measures acoustic characteristics during conversation rounds. This captures conversational dynamics, not conversation content.

What is collected

Numerical measurements only—approximately 500 bytes per round. These include:

• Pitch and pitch variation
• Speaking rate
• Pause patterns and pause duration
• Turn-taking timing
• Vocal stability
• Acknowledgment vocalizations (frequency, not content)
• Speaking time distribution between partners
• Comparative metrics between conversation partners

No words, phrases, sentences, or semantic content of any kind are collected. The system measures how a conversation flows, not what is said.

What is not collected

• No audio recording: no audio files are created, stored, or transmitted at any point.
• No speech-to-text: audio is never converted to text. No transcript of your conversation exists.
• Temporary buffer only: a small audio buffer is continuously overwritten in device memory to extract numerical measurements. The buffer is discarded in real time and is never saved.

On-device speaker separation

To distinguish between conversation partners, the system uses temporary acoustic characteristics held in device memory during the round. These characteristics are never stored, never transmitted off the device, and are not voiceprints. They exist only for the duration of the active round and are discarded immediately afterward.

How this data is used

Conversation dynamics data contributes to interaction quality assessment and is combined with host observations and your own feedback to improve match recommendations over time.

Your control

You can enable or disable Conversation Insights at any time in Settings > Evening Preferences. Changes take effect at the start of your next conversation round. Before each OnKeiDo Evening, a confirmation screen reminds you of your current setting and gives you the opportunity to change it.

Retention

Conversation dynamics data is retained while your account is active. You can delete data for any individual Evening via Settings > My Data > Event History. If you cancel your membership, all Conversation Insights data is deleted within 30 days.

AI-Assisted Data Processing and Anonymization

OnKeiDo uses artificial intelligence to power several features: Voice Debrief analysis, Brief generation, interaction quality assessments, profile updates, and the Matchmaker conversation experience. Before any of your data reaches an external AI provider, it passes through our Privacy Gateway.

What the Privacy Gateway does

• Removes personally identifiable information: names, phone numbers, email addresses, venue names, specific dates, and other identifying details are replaced with neutral placeholders before data leaves our servers.
• Rotating pseudonyms: the pseudonym assigned to your data changes with every request. No external provider can link your data across multiple interactions.
• Provider rotation: no single AI provider handles all requests for any individual member. Your data is distributed across providers so that no one provider can build a profile of you.
• Voice alteration: when voice audio is processed (such as during Voice Debrief), the audio is altered before it is sent for speech-to-text conversion. A different alteration is applied each session, preventing voice profiling by external providers.

Where your identifiable data lives

Your identifiable personal data is stored on OnKeiDo’s own servers only. External AI providers receive anonymized, de-identified data and do not retain it after processing. We select providers that offer zero data retention (ZDR) agreements, meaning they do not store, log, or use your data for training after completing our request.

Our data processing providers

• AI language models: accessed through OpenRouter under zero data retention terms.
• Speech-to-text: a pool of providers (including Deepgram) used on rotation.
• Text-to-speech: providers used for voice interface features.

For questions about our AI data processing practices, contact us at privacy@onkeido.com.

Categories of Personal Information Collected

The following table summarizes the categories of personal information we collect, as defined under the California Consumer Privacy Act (CCPA):

We do not sell any category of personal information. We do not share personal information for cross-context behavioral advertising.

Biometric Information

Certain OnKeiDo features involve data that may be classified as biometric information under state privacy laws. We want to be transparent about what we collect and how we handle it.

Voice Debrief audio

Audio collected during Voice Debrief sessions may constitute biometric information in certain jurisdictions. This audio is not used for identification purposes—it is used solely to generate matching intelligence insights. Voice Debrief audio is retained for a maximum of 7 days, after which it is permanently deleted. Before any audio is transmitted to external speech-to-text providers, it is altered to prevent voice profiling. We do not sell, lease, or otherwise profit from biometric information.

Conversation Insights measurements

Conversation Insights extracts numerical aggregate measurements from acoustic signals—pitch averages, speaking rate, pause timing, and similar values. These are statistical summaries, not voiceprints. They cannot be used to identify or reconstruct an individual’s voice. No raw audio is stored or transmitted as part of Conversation Insights processing.

Illinois Biometric Information Privacy Act (BIPA) compliance

If you are an Illinois resident, we provide written notice and obtain your informed consent before collecting any data that may constitute biometric information. We do not sell, lease, trade, or otherwise profit from biometric data. Biometric data is stored only as long as necessary for the purpose for which it was collected, and no longer than 7 days for Voice Debrief audio. For questions or to exercise your rights under BIPA, contact us at privacy@onkeido.com.

How We Use Your Information

• Matching intelligence: your onboarding data, event observations, Conversation Insights data (if enabled), and feedback are used to power our matching system, which pairs members for conversation rounds at OnKeiDo Evenings.
• The OnKeiDo Brief: after each Evening, we generate a personalized intelligence report that synthesizes observations and interactions from your event.
• Interaction quality assessment: data from multiple observation channels is combined to assess how well conversations flowed, helping us learn what makes a great pairing.
• Service improvement: aggregated, de-identified data helps us improve matching quality and event design.
• Communications: we send event confirmations, Briefs, and service-related messages via email and SMS.

Consent Tiers

OnKeiDo operates a tiered consent system. You control what data is collected and how it is used through your consent settings, accessible from your profile. Core event functionality requires baseline data collection (Tier 1). Enhanced matching features, including Conversation Insights and certain observation channels, are available at Tier 2 and can be enabled or disabled independently. You can change your consent tier at any time, and changes take effect before your next OnKeiDo Evening.

Data Retention

Active member data is retained for the duration of your membership. Specific retention periods apply to certain data types:

• Voice Debrief audio: maximum 7 days, then permanently deleted.
• Conversation Insights data: retained while your account is active. Deletable per Evening via Settings. Deleted within 30 days of membership cancellation.
• Account and profile data: deleted within 90 days of your last event attendance if you choose not to continue.
• Aggregated, de-identified data: used for matching model improvement and may be retained indefinitely. This data cannot be linked back to any individual.

Data Sharing

We do not sell your personal information. We share data only with service providers necessary to operate the platform, and only after applying our Privacy Gateway protections:

• AI processing providers: receive only anonymized, de-identified data with rotating pseudonyms. All providers are selected for zero data retention (ZDR) agreements—they do not store, log, or train on your data after completing our request.
• Infrastructure providers: hosting, communications, and payment processing, under strict data processing agreements.
• Legal obligations: we may disclose information if required by law, court order, or governmental request.

No external provider receives your real name, contact information, or other identifying details. The Privacy Gateway ensures that only OnKeiDo’s own servers hold your identifiable data.

SMS Messaging and Mobile Information

When you provide your phone number and opt in to receive SMS notifications from OnKeiDo, we use your number solely to send you service-related messages about event reminders, post-event reports, and account updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of certain data processing activities
• Receive a copy of your data in a portable format
• Delete Conversation Insights data for specific Evenings via Settings > My Data > Event History

California Consumer Privacy Act Disclosure

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information and do not share it for cross-context behavioral advertising.

You may request to know the specific categories of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it. Refer to the Categories of Personal Information Collected table above for a summary.

To exercise your CCPA rights, contact us at privacy@onkeido.com. We will verify your identity before processing your request and respond within 45 days as required by law.

Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. Our Privacy Gateway adds an additional layer of protection by ensuring that personally identifiable information never leaves our servers in unprotected form. No system is perfectly secure, and we cannot guarantee the absolute security of your information.

Contact

For privacy-related inquiries, data access requests, or to exercise any of your rights described in this policy, contact us at privacy@onkeido.com.