SAFETY MEASURES

What this page is

OnKeiDo is a curated in-person dating events platform. We pair people for conversation rounds at OnKeiDo Evenings, and we act on safety signals before, during, and after those Evenings. This page describes — in plain English — the concrete things we do, the deadlines we hold ourselves to, and how we handle it when we get a call wrong.

How we treat safety signals

Not every safety signal is the same kind of thing. We sort what comes in into three tiers, and the tier determines what we do.

Severe-and-obvious (Tier 1)

A specific threat of physical harm. A criminal-history pattern, backed by documented evidence, that bears on the safety of other Members. Documented predatory deception. When one of these lands, we don’t wait for a second signal — the conversation closes, the account is paused, and within 72 hours a person on our team takes a fresh look at what happened. The 72-hour re-review is automatic. The Member doesn’t have to ask for it.

Personality-style (Tier 2)

Patterns we’ve learned to take seriously when they show up more than once: love-bombing, dark-triad indicators, the specific Gottman conflict patterns that predict bad outcomes. We act on these only when at least two independent signals point the same way — different turns, different observation angles, different rubric dimensions. One signal isn’t enough.

Soft-signal (Tier 3)

Things that don’t mean much in isolation but matter when they accumulate. We use a 90-day rolling window and a three-strike rule.

If a call is made on you

When a Tier-1 action is applied to a Member’s account, the same architecture kicks in for that Member, in four parts:

Automatic 72-hour human re-review

Every Tier-1 action gets a fresh look from a person on our team within 72 hours. Automatic. Not opt-in. The Member doesn’t need to do anything for this to run.

An appeal pathway with published deadlines

The Member can file an appeal in their own words. We commit to acknowledging the appeal within 48 hours of receipt, and to coming back with a resolution within 14 business days from the day it’s picked up for review. Those are commitments, not aspirations. If a Member is in this position, the form is at /member/safety/appeals.

Third-party arbitration

If the internal pathway lands somewhere the Member still doesn’t accept, they can take the matter to a third-party arbitrator. The arbitrator is independent of OnKeiDo. The specific arbitrator and rules are named in the event-company terms a Member sees at first paid registration.

Protections against coordinated false reports

We limit the number of reports any one Member can receive in a given period, we watch for patterns that suggest reports are being coordinated, and a person on our team manually reviews any cluster that looks like coordination. A Member cannot be removed by a coordinated brigade.

Reviewer independence

The person who reviews an appeal is not the person who applied the original action. That separation is enforced in three places: in our database (the role system), in our application code (the function that resolves appeals refuses when the reviewer was the original actor), and at the page level (the appeals queue is gated to a different role from the auto-action queue). Independence isn’t a promise — it’s a constraint the system holds.

Reporting a concern

If you’re a Member with an account, the form is at /member/safety/report. You can report a Member you were paired with at a past Evening. The same 48-hour acknowledgement and 14-business-day resolution commitments apply to what we do once we have your report. If you’re not a Member and need to reach us about a safety matter, email safety@onkeido.com.

Where this fits

This page describes how we act on safety matters. The behaviors we expect of Members and the behaviors Members can expect of us are described in our Community Guidelines. How we handle data is described in our Privacy Policy. The legal terms of membership are in our Terms of Service.