Community Guidelines

Who we are

OnKeiDo is a curated in-person dating events platform. We watch for what actually happens when two people connect, and we use what we learn to put the right people across from each other. The room we’re building is one we think about hard, and the way we act about safety has to match that.

What we expect of you

• Treat the other people in the room as people. Members, hosts, venue staff. Courtesy and respect, even when something isn’t landing the way you wanted.
• Show up as yourself. An OnKeiDo Evening is built to detect chemistry through real interaction. The matching system depends on the data being real. Curated personas distort that.
• Honor the consent that brought you in. Your participation is on terms; so is everyone else’s. Harassment, intimidation, or unwelcome contact is grounds for immediate removal.
• Keep what was said in the room, in the room. Don’t record, photograph, or share details of other Members’ conversations without their explicit consent.
• If you see something, tell us. The reporting form is at /member/safety/report. We act on what we know about; we can’t act on what we don’t.

What you can expect of us

• We act on safety in tiers, not on every signal the same way. The full architecture — the three severity tiers, the four-part appeals system, reviewer independence, and our defenses against coordinated false reports — is on our safety page.
• Published deadlines, not soft aims. If you file a report or an appeal, we acknowledge within 48 hours and come back to you with a resolution within 14 business days from the day we pick it up. Those are commitments.
• The person who reviews an appeal is not the person who made the original call. That separation is enforced in our database and in our code, not just by policy.
• Decisions are explained. When we decide a report or an appeal, we tell the people affected what we decided and why.

Reporting a concern

The reporting form is at /member/safety/report. You can report a Member you were paired with at a past OnKeiDo Evening. We use what you tell us to triage the matter — sometimes the right call is to act fast, sometimes the right call is to wait for a second signal, sometimes the right call is to do nothing. The triage is described on our safety page.

If a call is made on you

Your appeal lives at /member/safety/appeals. When you sign in, you’ll see what we have on file and the form to tell us, in your own words, what you want a person to know. The four-part appeals system — including the third-party arbitrator option if the internal pathway doesn’t land where you accept it — is described on our safety page.

Defenses against coordinated false reports

We know reports can be weaponized. We hold three defenses against that. We limit the number of reports any one Member can receive in a given period, so a brigade can’t paper-over a Member through volume alone. We watch for patterns that suggest reports are being coordinated — same wording, clustered timing, common social ties between reporters. And when a cluster looks like coordination, a person on our team manually reviews the whole picture before any action gets applied. A Member cannot be removed by a coordinated brigade.

Contact

For safety matters specifically, email safety@onkeido.com. For everything else, the contact paths in our Privacy Policy and Terms of Service are the right ones.